INFORMATION
SHIPPING POLICY
After your order is processed, we will send an email with your order confirmation and approximate arrival date. When your package ships, we will send an email with tracking information and you will be able to track your order.
We offer ground shipping at no charge on all orders within the contiguous United States. Most orders are packaged and shipped with in 2 to 4 business days excluding weekends and holidays.
SHIPPING METHODS
Free Domestic shipping: Standard Ground in the contiguous United States
International shipping: We currently, do not offer international shipping.
MODIFYING OR CANCELING AN ORDER
Once an order has shipped it cannot be changed or canceled. If you wish to modify or cancel an order, please email customerservice@tastestainlessproducts.com
as soon as possible and we will try to accommodate your request.
RETURN POLICY
100% satisfaction. We offer free returns on all unused products within 30 days of shipping in its original packaging.
No returns on products outside of 30 days from shipping.
Inspect your order for missing or damaged parts, please email customer service at customerservice@tastestainlessproducts.com within 14 days from shipping with photos of the issue for resolution.
CLEANING
Wipe down exterior with a non abrasive cleaner and quality stainless steel polish as needed.
SAFETY
The Fire Grill will get hot and remain hot for a period of time. Do not touch your Fire Grill with bare hands while using it. Make sure the fire and hot coals are completely cooled down before placing the optional cover/table top on the Fire Grill.
Damage or fire may occur to property if the Fire Grill is used on combustible or composite materials with out the optional base. Be aware that sparks may still jump out of the Fire Grill and land on any combustible or composite material.
WARRANTY
NOTE! All warranty issues must be reported to customerservice@tastestainlessproducts.com prior to repair or replacement
Taste Stainless Products warrants its equipment against defects in material or manufacturing to the original purchaser for a period 5 years from the date of purchase subject to the limitations and exclusions listed below. Please contact customer service at customerservice@tastestainlessproducts.com if your fire grill or accessories are damaged in shipping. Please contact customer service with photos and pertinent information for all issues. We guarantee that your Fire Grill and accessories will not rust or burn through for up to 5 years after shipping, cast iron and wok pans not included. If your product is covered, we will repair or replace your product with a new unit free of charge. Also note that the copper and powder coated finishes is not covered by this warranty. There’s no warranty on material finishes, as some of the materials we use may form natural signs of aging with use.
WARRANTY EXCLUSIONS
· Damage to the stainless parts due to cleaning chemicals and liquids.
· Improper assembly or installation of the Fire Grill and accessories.
· Improperly maintained, misused, mishandled Fire Grill and accessories.
· Modified or altered Fire Grill and accessories.
· Shipping damage should be reported to the shipping carrier immediately and is not covered under this warranty.
· Stainless, copper and powder coated products will change color, age, patina and warp slightly from being under intense heat from the fire and is not covered under this warranty.
· It is the sole discretion of Taste Stainless Products to repair or replace any defected Fire Grill or part under this warranty.
PRIVACY POLICY
When you visit our website, we collect information that you enter on our website. This includes names and email addresses. We also collect information about your device and how you interact with our site. This information is only used for internal purposes and is never sold to outside parties.
When making a purchase through our website, we collect personal information such as your name, address, email address and payment information. This information is only used to complete your order and is only shared with our shipping company to fulfill your order.
If you make a purchase or sign up for our mailing list, we may use your email address in order to send you product marketing information. You can choose to opt out of receiving these marketing emails, by either unsubscribing or by emailing us at customerservice@tastestainlessproducts.com
Our company is hosted on the Wix.com platform. Wix.com provides the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Use of Cookies
A cookie is a small file that can be placed on your device. It is sent to your browser and stored on your device. When you visit our site it can allow us to recognize and remember you.
Necessary cookies allow us to offer the best possible experience when navigating our website. For example, these cookies allow us to access services you have asked for like shopping carts and mailing lists.
Functionality cookies are used to recognize you and remember your preferences when you visit our website.
Performance cookies allow us and third parties to collect data to understand how you use our website. These cookies do not contain personal information and are used to improve your experience.
Restricting use of cookies:
If you would like to change your cookies settings on our website, you can adjust your browser settings. You can also visit www.internetcookies.org, which has information about cookies and how to delete cookies from your device.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at customerservice@tastestainlessproducts.com
PAYMENT METHODS
- Credit / Debit Cards - PAYPAL - Apple Pay - Google Pay - Shop Pay